Terms of Service
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These Terms of Service ("Terms") govern your access to and use of the Orvenluma website, operated by FERUK UG (haftungsbeschränkt), including all purchases, content, and features available through the site. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please discontinue use of the website.
1. BUSINESS INFORMATION
Trading Name: Orvenluma
Legal Entity: FERUK UG (haftungsbeschränkt)
Commercial Register Number: HRB 38665
Registered Court: Amtsgericht Duisburg
Business Address: Dr.-Alfred-Herrhausen-Allee 48, 47228 Duisburg, Germany
Email: info@Orvenluma.com
2. AGREEMENT TO THESE TERMS
By using this website, you confirm that you are at least 18 years old (or have permission from a parent or legal guardian), that you have the legal capacity to enter binding agreements, that you will use the site only for lawful purposes, and that any information you provide is accurate and complete.
3. ACCEPTABLE USE
You agree not to violate applicable laws; attempt unauthorized access to our systems or data; disrupt the website's functioning or security; upload malware or harmful code; use bots, scrapers, or automated tools without permission; act fraudulently or deceptively; or infringe the rights of others. We reserve the right to suspend or terminate access for users who violate these Terms.
4. PRODUCT INFORMATION
We make every reasonable effort to ensure product descriptions, pricing, and images are accurate. However, images are illustrative, colors may vary by device, measurements may vary slightly, availability may change without notice, and we reserve the right to correct errors in pricing, descriptions, or availability. Minor manufacturing variations are not considered defects.
5. ORDERS
Placing an order is an offer to purchase from Orvenluma. We reserve the right to accept or decline any order, cancel orders due to pricing or inventory errors, refuse suspected fraudulent transactions, and limit quantities per customer. If an order is cancelled after payment, the amount will be refunded to the original payment method.
6. PRICES AND PAYMENTS
Prices are subject to change without prior notice. Payment must be completed before an order is processed. We may refuse or cancel transactions suspected of fraud. Applicable taxes are shown at checkout where required by law.
7. SHIPPING AND DELIVERY
Shipping details are set out in our Shipping & Delivery policy. Delivery dates are estimates and may be affected by carrier delays, customs processing, weather, holidays, or supply chain issues beyond our control.
8. RETURNS, REFUNDS AND WITHDRAWAL
Returns, cancellations, and refunds are governed by our Refund & Returns policy, our Cancellation policy, and applicable German and EU consumer protection law. Nothing in these Terms limits any mandatory statutory consumer rights.
9. INTELLECTUAL PROPERTY
All website content — including product descriptions, images, logos, branding, design, graphics, and text — is the property of Orvenluma / FERUK UG (haftungsbeschränkt) or its licensors and is protected under applicable intellectual property law. Unauthorized copying, reproduction, or commercial use is prohibited without prior written consent.
10. USER CONTENT
By submitting reviews, testimonials, or other content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content for business and marketing purposes. You confirm your content is accurate, lawful, and does not infringe third-party rights. We may remove content at our discretion.
11. THIRD-PARTY SERVICES
Our website may link to third-party websites or services. We are not responsible for their content, availability, security, privacy practices, or products. Use of third-party services is at your own risk.
12. PRIVACY
Your personal data is processed in accordance with our Privacy Policy. By using our website, you consent to this processing.
13. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, the website and its content are provided "as is" and "as available." We do not warrant uninterrupted or error-free operation, constant accuracy of content, or that the site is free of harmful components.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Orvenluma / FERUK UG (haftungsbeschränkt) shall not be liable for indirect, incidental, or consequential damages arising from website use, product purchases, delivery delays, or technical interruptions. Nothing in these Terms excludes liability that cannot be limited under applicable law (e.g. for intent, gross negligence, or injury to life, body, or health).
15. INDEMNIFICATION
You agree to indemnify Orvenluma / FERUK UG (haftungsbeschränkt) and its representatives against claims arising from your violation of these Terms, misuse of the website, or infringement of third-party rights.
16. FORCE MAJEURE
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government action, supply chain disruption, internet outages, labor disputes, or pandemics.
17. CHANGES TO THESE TERMS
We may update these Terms at any time. Changes take effect upon publication on the website; continued use after changes are posted constitutes acceptance of the revised Terms.
18. GOVERNING LAW
These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Consumers residing in the EU may also benefit from mandatory consumer-protection provisions of their country of residence, and nothing here limits any consumer's right to bring proceedings in their local courts where required by law.
19. CONTACT INFORMATION
Trading Name: Orvenluma
Legal Entity: FERUK UG (haftungsbeschränkt)
Commercial Register Number: HRB 38665, Amtsgericht Duisburg
Address: Dr.-Alfred-Herrhausen-Allee 48, 47228 Duisburg, Germany
Email: info@Orvenluma.com
By continuing to access or use the Orvenluma website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.